Privacy, Data Protection & Food Support Policy

The Manna Project, operated by The Maynard Foundation, is committed to protecting your privacy and handling your personal information responsibly.

This policy explains what information we collect when you apply for food support, how we use it, how we protect it, and the terms that apply to food support provided through The Manna Project.

1. Information We Collect

When you contact us or apply for food support, we may collect information such as:

Your name, age, telephone number and email address
Food delivery address
Household size and composition
Household income and sources of income
Essential household costs
Information about your financial circumstances and difficulty affording food
Information about other food support you may receive
Referral information
Food allergies or dietary requirements
Any additional information you choose to provide

We aim to collect only information that is reasonably necessary to assess and provide food support.

2. How We Use Your Information

We use the information you provide to:

Assess your application for food support
Understand your household and financial circumstances
Prioritise limited food-support resources
Arrange and administer food support or deliveries
Consider food allergies and dietary requirements where relevant
Contact you regarding your application or support
Keep appropriate records
Meet applicable legal and administrative requirements

Your information will not be used for purposes that are unrelated to the Manna Project unless we have a lawful basis to do so.

3. Financial and Sensitive Information

The Manna Project asks for information about household income, essential expenditure and financial circumstances so that applications can be assessed fairly.

Financial hardship is not determined by income alone. Household size, essential living costs, unexpected circumstances and the amount of money available for food may also be considered.

You may also provide information about food allergies or dietary requirements. Some information about allergies or health may be considered special category data under UK data protection law and will be handled with appropriate care and protection.

4. Keeping and Sharing Your Information

We treat your personal information confidentially.

Your information may be accessed by authorised people involved in assessing or administering Manna Project support.

Where necessary, we may also use trusted service providers for website hosting, online forms, communications, data storage or delivery services.

We may disclose information where required by law or where there is another lawful reason to do so.

We do not sell your personal information.

We take reasonable steps to protect your information from unauthorised access, loss, misuse or disclosure.

We will keep your information only for as long as reasonably necessary for the purposes for which it was collected and for any applicable legal or administrative requirements.

5. Your Data Protection Rights

Under UK data protection law, you may have rights to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of information where applicable
Ask us to restrict certain processing
Object to certain uses of your information
Withdraw consent where we rely on consent

If you have a question about how we use your information or wish to exercise your rights, please contact us at:

[Support@themaynardfoundation.com]

6. Food Support Policy

The Manna Project provides grocery support to individuals and households experiencing financial hardship.

Food is sourced from reputable supermarkets, suppliers, donors and/or other approved sources. The type and quantity of food available may vary depending on donations and available resources.

We take reasonable steps to handle, store and distribute food safely.

Recipients should check food packaging, ingredients, allergen information, use-by dates and storage instructions before consuming food provided.

If you have a food allergy, intolerance or dietary requirement, please tell us when completing your application. We will take this into consideration where reasonably possible, but we cannot guarantee that all dietary requirements can always be accommodated.

If food appears damaged, spoiled or otherwise unsuitable for consumption, please do not consume it and contact The Manna Project.

7. Availability and Eligibility

The Manna Project operates using limited and/or donated resources.

Submitting an application does not guarantee that food support will be provided.

Applications are assessed using the information provided by the applicant, including household circumstances, income, essential household costs and current financial circumstances.

The Manna Project uses internal assessment criteria to help determine eligibility and prioritise available support. Assessment is not based solely on income.

The amount and type of support available may vary from month to month. If support cannot be provided during a particular month, applicants may be invited to apply again in the future, subject to availability and eligibility.

8. Applicant Declaration

By submitting an application, you confirm that the information you have provided is accurate to the best of your knowledge.

You understand that:

The Manna Project has limited resources.
Submitting an application does not guarantee that support will be available.
Food availability and selection may vary.
Dietary requirements cannot always be guaranteed.
Your information will be used to assess and administer your application in accordance with this policy.

9. Changes to This Policy

We may update this policy from time to time to reflect changes to our services, legal requirements or how we handle personal information.

The latest version will always be available on this page.

Last updated: September 2026